Privacy Policy

1. Introduction

FluidConvert ("we," "our," or "us") operates the website fluidconvert.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our file conversion services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Personal Information

When you create an account, we may collect your name, email address, and password (stored in hashed form). If you subscribe to a paid plan, payment information is processed securely through Stripe — we never store your credit card details directly.

Files You Upload

When you use our conversion service, your files are temporarily uploaded to our secure servers for processing. Files are automatically deleted within 24 hours of conversion. We do not access, view, share, or analyze the contents of your files.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is used to improve our Service and ensure security.

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our file conversion service
• Process your file conversions securely
• Manage your account and subscription
• Process payments through our payment provider (Stripe)
• Send you important updates about our Service
• Monitor usage to enforce free tier limits
• Improve and optimize our Service
• Detect and prevent fraud or abuse

4. File Security and Deletion

We take the security of your files seriously. All files are encrypted during transfer using TLS (Transport Layer Security). Files are processed on secure, isolated servers and are automatically deleted within 24 hours of conversion. We do not retain copies of your files after this period.

5. Third-Party Services

We use the following third-party services to operate our platform:

• CloudConvert — for file conversion processing
• Stripe — for payment processing
• Vercel — for website hosting
• Supabase — for database hosting
• Google AdSense — for displaying advertisements

Each of these services has their own privacy policies governing how they handle data. We encourage you to review their respective policies.

6. Advertising

We use Google AdSense to display advertisements on our website. Google may use cookies and similar technologies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

7. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (as listed above)
• If required by law, court order, or governmental authority
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

8. Data Retention

We retain your account information for as long as your account is active. Uploaded files are deleted within 24 hours of conversion. Conversion history metadata (file type, size, timestamps) may be retained for analytics purposes. You can request deletion of your account and all associated data at any time through your account settings.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@fluidconvert.com.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at support@fluidconvert.com.